Roadmap
Step 1
Become a ubiquitous and beloved presence within an influential tennis ecosystem.
This step focuses on the "providing every tennis player with exceptionally easy access to video" part of the vision above.
Why is this Step 1?
Because an ecosystem of influential and engaged users is a powerful leverage for attracting the best innovators as well as the rest of the tennis world (Step 2).
Clubs are NOT the customers:
I have rarely met an owner or club manager who badly wants video. They like to be able to offer the service, but they also see it as a source of headache. They say things like "the money is nothing" or worse, they see video as a cost center.
The good news is that I have met many tennis players and parents who are very excited about video. At one club in NYC where we offer video subscription, we see a retention rate of over 70% (excluding those who left the club) at $75/month. The oldest customers at this club have been subscribers for over 4 years and paying $105/month (!). This tells me that not only is there initial excitement, but that as long as getting the video is effortless, the habit of watching it sticks easily for a long time.
To spread video quickly, we need to:
To recruit clubs, we need to be a full service company:
Task 1: Identify a tennis ecosystem (e.g., Florida academies, Atlanta junior tournament circuit) that meets the following criteria:
Task 2: Install at 10-15 tennis clubs and figure out monetization. Experiment with marketing (channels, copywriting, cadence), pricing, and product offering as methodically and creatively as possible. We must nail monetization because it:
Amount: $1 million for 12 months
Growth & operation
CEO
Growth lead
Customer happiness person
Data analyst
Operations manager
Technology development
CTO/Project Manager
Developers
Designers
QA
Equipment & installation costs
Hardware
Travel
Misc labor
Step 2
Attract the best in-category innovators by offering early exclusive access to our user base and video data. Prioritize innovations that improve video attractiveness the most for the greatest number of tennis players (e.g., automated match scoring). Work closely with innovators to build the best AI-oriented software development kit (SDK) possible to fuel future technology growth. 🐊
Why is this Step 2?
Step 2 will turn potential competitors into partners.
Ocams + innovation partners = better overall service for the users (easy video, infinitely upgradeable).